CHECK IN ARRANGEMENTS

Check in: 2.00pm to 5.30 pm or other hours by prior arrangement.
A late check in without arrangement will incur $30 fee
Check out: 10.00am.
A late check out by prior arrangement and will incur a $30 service fee.
Please note:
For security reasons, if not already provided, credit card details will be required at check in and the guest who made the booking must be the guest checking in for that chalet as ID will be required.

RESERVATION AND CANCELLATION POLICY

A deposit of one night’s accommodation is required on all direct bookings. Full payment is required for online bookings.

The balance of the accommodation is required on arrival for low season bookings or 30 days prior to arrival for Christmas/New Year and Easter bookings. There is no cancellation on Christmas/New and Easter bookings from that date.

All confirmed bookings cancelled (including a reduction in nights booked) will incur an administration fee of $50.00AU.

Changes to bookings may incur an administration fee.

Peak season bookings cancelled within 1 to 30 (other seasons 1 to 14) days prior to arrival will have full deposit forfeited.

Refunds may be made if the vacancy created is fully filled.

All other deposits will be refunded less the administration fee.

NOTE: Individual bookings only accepted.

PEAK SEASONS

Christmas/New Year – 22 Dec to 5 Jan (5 night min)
Summer School Holidays (2 night min after 5 Jan)
Easter – varies each year (4 night min)
April School Holidays (2 night min)
July School Holidays (2 night min)
September/October School Holidays (2 nigh min)
All WA Long Weekends (3 night min)

SELF CONTAINED/SELF CATERING CHALETS

Our chalets are equipped with kitchens and laundry facilities are provided in your chalet or on site.

The chalets are not serviced daily although a service is arranged for guests staying 7 nights or more.

If, on departure, the chalet is left in an untidy state and/or dishes are left on the sink then a fee will be charged to your credit card without notice.

Fresh towels are provided mid stay for guests staying 5 nights or more, additional linen provided with a fee.

An initial supply of amenities including soap, shampoo, toilet paper, tea and coffee are provided.

Additional supplies, if required, are the responsibility of the guest or can be provided for a fee.

PETS POLICY

We love animals (and have one of our own) but, in the interest of all guests and with regard to the safety of your pet and the small native animals that live in our forest, we are strictly unable to allow pets to accompany you on your holiday.

This does not apply to Medical Need Dogs (Guide/Autism dogs etc) whom are most welcome.

BEDDING POLICY

Please make sure the bedding configuration on your confirmation letter is correct as a charge of $35 per bed per night will be levied for beds used but not booked.

CHILDREN’S SAFETY

Due to the construction style of our chalets, they may not be suitable for small children.

Children are most welcome but parents will need to supervise them at all times. Stair guards are available upon request.

Child prices are charged for children between 1 and 13 years of age.

NOISE

Karma is a tranquil property and in the interests of the enjoyment of that tranquility by all guests we have a policy of no loud noise or music beyond 10.00 pm.