Booking Terms & Conditions

CHECK IN ARRANGEMENTS

Check in: 2.00pm to 5.30 pm or other hours by prior arrangement.
A late check in without arrangement will incur $30 fee
Check out: 10.00am.
A late check out by prior arrangement and will incur a $30 service fee.
Please note:
For security reasons, if not already provided, credit card details will be required at check in and the Guest who made the booking must be the Guest checking in for that chalet as ID will be required.

RESERVATION TYPES

There are three (3) types of Reservations which are referred to on this Website and in our booking documentation:
– ‘Online’ reservations are those made through the ‘Book Now’ facility on our Website.
– ‘Direct’ reservations are those made directly with our Office and can be by email, telephone of fax.
– ‘Online Travel Agent’ reservations are those made by the Guest through a third party travel agent who in turn contacts Karma Chalets to make a reservation on behalf of their client / customer. In these cases our contract to supply a Chalet on certain dates / number of people is with the Travel Agent and not the Guest attending. All changes required to a reservation as to dates and number of people attending must be made through the Travel Agent and not through Karma Chalets.

PEAK AND NON PEAK PERIODS

Our tourism year is broken into two (2) main periods – Peak and Non Peak.

Peak Periods and Minimum nights of stay are:          
               
Event Minimum   Year 2020/21   Year 2021/22   Year 2022/23
  Nights            
               
Easter 4       2/4/21 – 5/4/21   15/4/22 – 18/4/22
April school holidays 3       6/4/21 – 18/4/21   9/4/22 – 14/4/22
          19/4/22 – 22/4/22
Anzac Day long weekend 3       23/4/21 – 25/4/21    
WA Day long weekend 3       5/6/21 – 7/6/21   4/6/22 – 6/6/22
July School Holidays 3       3/7/21 – 18/7/21   2/7/22 – 17/7/22
Queen’s Birthday (WA) long weekend 3       25/9/21 – 27/9/21   24/9/22 – 26/9/22
September / October school holidays 3       28/9/21 – 10/10/21   27/9/22 – 9/10/22
Christmas and New Year period 5   22/12/20 – 5/1/21   22/12/21 – 5/1/22   22/12/22 – 5/1/23
December / January school holidays (incl Australia Day long weekend) 3   18/12/20 – 21/12/20   17/12/21 – 21/12/21   16/12/22 – 21/12/22
  6/1/21 – 31/1/21   6/1/22 – 30/1/22   6/1/23 – 31/1/23
Labour Day (WA) long weekend 3   27/2/21 – 1/3/21   5/3/22 – 7/3/22   4/3/23 – 6/3/23

If a booking start date is before a Peak Period but extends into a Peak Period, that stay will be deemed to be all in a Peak Period. Similarly, if a booking start date commences during a Peak Period and extends beyond the end of a Peak Period, that stay will be deemed to be all in a Peak Period.

Non Peak Periods are all dates outside of the above Peak Period date ranges and have 2 minimum nights of stay.

PAYMENT POLICY

Full payment is required through a Credit or Debit Card at the time a ‘Book Now’ reservation is made online through our Website www.karmachalets.com.au

For direct bookings via the Office:
Peak Periods
o If the time between the dates of reservation and arrival is less than 30 days, full payment is required at the time the reservation is made;
o For bookings made more than 30 days before arrival:
– Deposit for first night’s stay is payable at the time the reservation is made; and
– Balance payable 30 days before the arrival date.

Non Peak Periods
o Deposit for the first night’s stay is payable at the time the reservation is made; and
o Balance is payable on arrival.

Accepted Payment Methods (Other than ‘Book Now’ Bookings)
Advance payment by credit card, debit card or bank transfer are accepted (BSB: 036180 Account No: 209788). Please be aware that should a refund of any advance payment by credit or debit card be granted by Karma Chalets, this refund will only be made to the original credit or debit card used by the Guest to make the advance payment. If this is not acceptable to the Guest, then the advance payment needs to be by bank transfer to the bank account described earlier in this paragraph.

Payment by cash in Australian currency is only accepted at the time of arrival. Karma Chalets reserves the right to not accept credit or debit cards in certain circumstances and may insist that payment is made by bank transfer only.

Covid19 (Corona Virus) Cancellation and Refund Policy

Please refer to our Cancellation Policy

CANCELLATION POLICY

Peak Period
Failure to pay the balance owing on the accommodation booking 30 days prior to arrival will result in the booking being cancelled and any deposit paid will be forfeited by the Guest.

All cancellations within 30 days of arrival will result in forfeiture by the Guest of amounts paid and no refund will be issued. If the vacancy created by the cancellation is subsequently fully filled (both in terms of the number of days and the number of extra adults and children included in the original booking), and the replacement guest completes their full period of stay, a refund will be issued less an administration charge of $AU50.00.

Cancellation outside the 30 day period will allow a refund of the amount paid less the administration fee of $AU50.00

Non Peak Period

All cancellations within 14 days of arrival will result in forfeiture by the Guest of amounts paid and no refund will be issued. If the vacancy created by the cancellation is subsequently fully filled (both in terms of the number of days and the number of extra adults and children included in the original booking), and the replacement guest completes their full period of stay, a refund will be issued less the administration charge of $AU50.00

Cancellation outside the 14 day period will allow a refund of the amount paid less the administration fee of $AU50.00

All Periods
Except for Book Now online bookings through our Website where payment in full is required at the time of making the reservation, should a deposit or balance outstanding not be paid by a Guest after being requested by Karma Chalets to do so, the booking will be cancelled.

All Seasons
If the vacancy caused by any cancellation is fully filled and the replacement guest completes their full period of stay, a partial or full refund may be considered and will be determined on a case by case basis. Any refund offered will be reduced by an Administration Fee of $AU50.00 per booking.

Covid-19
There will be no special refund consideration given in respect to cancellations arising as a result of the re-imposition of travel borders within Western Australia or from the closure of the Western Australian interstate border to any or all other States as result of a determination made by the Western Australian Government to stop the spread of Covid-19 to this State.

The position by the Western Australian Government on border closures has been widely advertised by the news media across Australia. With the Western Australian border being progressively opened to all other States during November and December 2020, the Western Australian Government has again strongly reiterated it will reimpose the ‘hard border’ immediately to any or all other States should there being community transmission of Covid-19 in any of those States which threatens the health of the Western Australian population through interstate travel.

Refunds for cancellations will be administered as described above for ‘Peak’ and Non Peak’ Periods.

SELF CONTAINED/SELF CATERING CHALETS

Our chalets are equipped with kitchens and laundry facilities are provided in your chalet or on site.

The chalets are not serviced daily although a service is arranged for guests staying 7 nights or more.

If, on departure, the chalet is left in an untidy state and/or dishes are left on the sink then a fee will be charged to your credit card without notice, or an invoice sent for the cleaning service subsequent to departure.

Fresh towels are provided mid stay for guests staying 5 nights or more, additional linen provided with a fee.

An initial supply of amenities including soap, shampoo, toilet paper, tea and coffee are provided.

Additional supplies, if required, are the responsibility of the guest or can be provided for a fee.

PETS POLICY

We love animals (and have one of our own) but, in the interest of all guests and with regard to the safety of your pet and the small native animals that live in our forest, we are strictly unable to allow pets to accompany you on your holiday.

This does not apply to Accredited Medical Need Dogs (Guide/Autism dogs etc) whom are most welcome.

BEDDING POLICY

Please make sure the bedding configuration on your confirmation letter is correct as a charge of $35 per bed per night will be levied for beds used but not booked.

CHILDREN’S SAFETY

Due to the construction style of our chalets, they may not be suitable for small children.

Children are most welcome but parents will need to supervise them at all times. Stair guards are available upon request.

Child prices are charged for children from 2 to 12 years of age inclusive.

NOISE

Karma is a tranquil property and in the interests of the enjoyment of that tranquility by all guests we have a policy of no loud noise or music beyond 10.00 pm.